SHIPPING POLICY
ORDER RESTRICTIONS
If you live outside EU and want to order, please contact our customer service.
PAYING YOUR ORDER
You can pay your order safely with Klarna Checkout. In our stores you can also pay with cash and by debit and credit cards.
Klarna Pay now: You can pay your order with bank transfer or bank/credit card. Look for more: https://www.klarna.com/fi/pay-with-online-bank-transfer-en/
Klarna invoice - Pay later: Order today and pay after you have received your shipment. With Klarna invoice you can pay up to 14 days later. Your agreed payment period starts when the order is shipped. The Klarna invoice will be sent to your email. You can view it on your own pages at the Klarna website and also in the Klarna app with a full review of your payments.
If you want, you can also spread the cost of your purchase giving you more time to pay. For this service Klarna may charge you a fee. We also accept Klarna invoice as a payment method in our stores.
Klarna monthly payments - Slice it: This easy and transparent credit option allows you to spread the cost of your purchase over 6-36 months.Select to pay via financing and choose your preferred payment plan. You’ll be informed of an annual interest rate upfront before you complete the application. Just complete a credit application when ordering. You will know instantly if you are approved and can complete the order right away. This involves a hard credit check that may impact your credit score.
You will make the monthly payment online or in the Klarna app using bank transfer or card. You can set up automatic payments or pay off the full amount anytime. Klarna will notify you each month about your upcoming payment. Look for more information: https://www.klarna.com/uk/customer-service/how-does-pay-in-30-days-work/
PRICES
All new items include VAT (25,5%). Used items don't have deductable VAT.
SHIPPING
We handle orders each workday. Shipping time depends on destination country. In Finland shipping takes usually 2-3 workdays. In EU it takes approximately 4-8 workdays.
If a product has been damaged or lost during delivery, report the problem within 14 days. If the product has been damaged in transport, you should promptly make a claim to the transport company and contact our customer service.
Orders that are made with any Klarna payment method can only be shipped to the same person whose details were provided to Klarna in the checkout process. We cannot accept a second shipping address or another person's shipping address for orders.
PICKING ORDERS FROM THE SHOP
The products will only be handed over to the same person whose details were provided to Klarna when ordering. Take picture ID with you when you are picking up products from our shop. Please note that we do not accept a power of attorney (proxy letter) when picking up orders paid with any Klarna payment method.
UNCLAIMED PACKAGE
Packages must be claimed within the service provider's storage period, usually 7 days. Not claiming a package is not tantamount to canceling or returning an order. We will charge customer for shipping costs and processing costs of packages that haven't been claimed.
RETURN POLICY
If there is a fault with the products you have purchased, contact our customer service. We will give you instructions depending on the case. If you wish to return the products, you should do that within 14 days. You'll need to return products with out delay after our customer service has given the instructions.
You can return and get full refund applies only if the product is returned unused (new items) and in same condition as it was when it was delivered. Right to return doesn't apply instruments that are specially ordered or instruments in which customer has ordered change works. Product has to be in its original packaging with all materials that came along with it, including manuals and accessories. Be aware that product is your responsibility while shipping. Once the returned product has arrived to us, we inspect the product and get back to you.
Customer is responsible for any return shipping and processing costs.
WARRANTY
All new instruments and products have a warranty of one year, excluding Zoom products, ESP Japan Guitars electric guitars & basses and Tokai Japan guitars & basses that have a warranty of three years and Orange amps, Fender amps and Fender guitars and basses that have warranty of two years.
Potentiometers, amplifier tubes, speaker elements and other consumables have a 60-day warranty from the date of purchase. Warranty does not cover fault or damage caused by incautious or incorrect use of products.
Used products don't have warranty. They are sold as they are.
If you have questions of the products you purhcased from us, please contact our customer service.
SAFETY & DATA PROTECTION
Shopping in Guitar Store (guitarstore.fi) is safe and secure: Customer information you have given us during the purchase process is strictly confidential. We act in compliance with the EU General Data Protection Regulation (GDPR). We will not share, sell or distribute any of the information you provide to us without your consent, except where disclosure is necessary to enforce our rights, including under our Terms and Conditions of use or required or permitted by law.
